Frequently Asked Questions
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What are Vapelabs payment terms?
Vapelabs payment terms are automatically generated at the time of order. Standard due date are end of the next month from date of order.
What are Vapelabs credit limit?
Our standard credit limit is $5,000. To request ot increase your credit limit, please contact hello@vapelabs.com.au or call 1300 341 407
How do I request a product return or replacement?
In the event that a product needs to be returned or replaced, please login into your account and go into your dashboard to request return or replacement. Our customer return team will process the return or replacement once we receive the form.
How do I place an order?
Register your pharmacy here: https://vapelabs.com.au/account/register. Your wholesale account will be approve the same day (business day) for access to order Therapeutic Nicotine Products.
How do I make a change to a submitted order?
Any change to an in-flight order needs to be made by us. We can only do this if the order hasn’t been dispatched. Please use the chat function, email us on hello@vapelabs.com.au or call us on 1300 341 407.
How do I learn more about NVP dispensing?
We have a education hub for you to learn once you have registered here: https://vapelabs.com.au/pages/education-centre. We can also provide a free online one to one informational session with one of our Medical Liason.